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FAQs

Guaranteed

ARE THEY NEW OR WORN? ARE THERETANY WEAR MARKS?

Completely new. We inspect each item before sending it, not only to ensure its authenticity, but also to guarantee that it is brand new, unworn and not already tried on.
They are accompanied by the original box and the original packaging (additional laces, other accessories...).


Availability

WHAT ARE THE BIGGEST AND SMALLEST SIZES?

For the products we have in stock, the minimum and maximum sizes depend on the models.

ARE THE SIZES FOR MALE OR FEMALE?

The products sold on website are generally unisex.


Prices and discounts

I'M ABOUT TO PLACE MY FIRST ORDER, ISTTHERE A COUPON CODE?

Of course, you can benefit from 15$ immediate reduction on your first order by subscribing to our newsletter at the bottom of the homepage.Contact us at sneakers.kickever@gmail.com.You will receive the discount code by email.


Shipping and delivery

WHAT IS THE DELIVERY PROCESS?

The delivery via DHL to your home, delivered against signature and insured. Once your package is picked up by the carrier, an email with the tracking number will be sent to you, so that you can follow your package.
Our delivery times are generally 10 working days and 12 working days.

DO YOU SHIP ABROAD?

We deliver all over the world.

HOW CAN I TRACK MY PARCEL?

Once your package has been sent, you will receive an email with a link containing the tracking number of your order!

WHAT CAN I DO IF I DIDN'T RECEIVE MY CONFIRMATION EMAIL WITH THE TRACKING NUMBER?

If you have not yet received your tracking number, it means that your package has not yet been sent. As soon as it is shipped, you will automatically receive an email containing the tracking number and a link to track the delivery of your package.

WHAT SHOULD I DO IF I DID NOT RECEIVE MY PARCEL?

If the delivery times have been exceeded, please contect us at sneakers.kickever@gmail.com.

IS THE DELIVERY ENSURED?

Of course! All packages sent by websit are insured, tracked, and delivered against signature.  


Exchanges and Returns

CAN I CHANGE OR CANCEL MY ORDER?

A problem with your order before it is shipped?
Please contact us by email to the address sneakers.kickever@gmail.com.

CAN I EXCHANGE MY PRODUCTS?

A sizing problem? Need to change the model?
It is possible to make an exchange for any reason, respecting the conditions of return.

CAN I REQUEST A REFUND?

A change of heart? 
It is possible to make a refund of your order for any reason, respecting the conditions of returns.


Size and Maintenance

HOW DO THE YEEZY FIT?

Unlike other models, the Yeezy Boost 350 V2, Yeezy Boost 700 and 700 V2 have a smaller fit. So remember to take ½ extra size on your usual size.
Example: take a 44 2/3 if you are a 44 in general. 

WHAT ABOUT THE OTHER MODELS?

For any questions regarding the size of the models sold on websit, do not hesitate to contact our team write to us at sneakers.kickever@gmail.com.

HOW TO TAKE CARE OF YOUR SNEAKERS?

You can find different cleaning solutions online. However, we advise you to use Marseille soap and a toothbrush to clean your sneakers. Finally, avoid putting it in the washing machine, as this could damage them and damage the materials.


Payment options

WHAT ARE THE PAYMENT OPTIONS?

Accepted payment methods are credit cards (Visa, MasterCard - or debit cards for foreign payments) or payment via PayPal.


About us

We have built a steady and trusty relationship with every customer, as our customers are the top priority of our business. We greatly value the needs and suggestions of our costumers. At our Live Chat Center, you will receive prompt and courteous services from our consultants, who will be at your service until you find the perfect prodcuts you like. Meanwhile, we provide automatic order tracking after service because serving our customers is the greatest concern of our business.

ABOUT QUALITY OF PRODUCTS

All our products are of high quality and made of authentic materials, the pictures on our sites are real photos of samples in our warehouses. Due to the conditions of light and background, they might look a little different from what they really do in the real world. The item you will receive will be identical with the item shown on the picture. Each item is inspected before shipment to ensure the highest quality standards.Quality and good service is our primary priority.
We hope to give you 100% satisfaction while you shop at our store. We believe in liability, and we run our business based on good reputation and mutual benefits. All goods on our website are provided of high quality. We assure our customers of reliable quotations, prompt deliveries and stable supplies.We are constantly working to improve our products, services, and website to make your shopping experience better and better. We wish you a pleasant shopping!

GUARANTEED SECURE TRANSACTIONS

Because our site utilises some of the most sophisticated commercial security-guaranteed software, it is extremely unlikely that any personal information that you transmit to us will be disclosed. In any instance where you have discovered or suspected fraud, you need to contact your credit card companies immediately. That's our security guarantee. And for you, it means there is no risk when shopping at our store. We are trying our best to do best service for you here, we are your best choice, come on!

HOW CAN I CONTACT YOU?

Nothing easier: you can write to us at the email address sneakers.kickever@gmail.com or ask us all your questions on the chat by clicking on the bottom left of each page of our website.